Frequently Asked Questions

What is your return policy?

We offer easy 30-day returns on all orders. Items must be unused and in their original condition and packaging.

How long do refunds take?

Refunds are processed within 7 business days of receiving your return to your original payment method.

What if my item is defective?

We replace defective items at no cost to you. Contact us within 30 days of delivery and we will take care of it.

How long does shipping take?

Estimated delivery is 7 to 10 business days for Canadian orders and 8 to 14 business days for U.S. orders. Handling time is 1 to 2 business days.

Is shipping free?

Yes. We offer free shipping on all orders within Canada and the United States with no minimum order required.

How do I track my order?

Once your order ships you will receive a tracking number by email. Use our Track Order page to monitor your delivery in real time.