Contact information

CONTACT INFORMATION

Last Updated: February 2026

At SereneDepot we are always here to 
help. Whether you have a question about 
your order, need product advice, or 
simply want to get in touch our customer 
support team is ready to assist you.

CONTACT DETAILS

Store Name: SereneDepot

Address: 40 Rue Sunshine,
Dollard-des-Ormeaux, QC H9B 1G5, Canada

Email: info@serenedepot.com

Phone: +1 (514) 500-1713

Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
We aim to respond within 1 to 2 
business days.

HOW WE CAN HELP

Order Inquiries:
For questions about an existing order 
please have your order number ready 
when contacting us. This helps us 
locate your order quickly and resolve 
your inquiry as fast as possible.

Returns and Refunds:
For information about returning an item 
or requesting a refund please visit our 
Return and Refund Policy page.

Shipping Inquiries:
For information about delivery times, 
tracking, or shipping costs please 
visit our Shipping Policy page.

Product Questions:
For questions about any of our products 
please visit our FAQ page or contact 
us directly and our team will be happy 
to assist you.

Bulk Orders:
Interested in placing a bulk order for 
your business or organization? We would 
love to help. Please contact us directly 
at info@serenedepot.com and our team 
will get back to you with details.

RESPONSE TIME

We do our best to respond to all 
inquiries within 1 to 2 business days. 
For faster assistance please include 
your order number and a clear description 
of your inquiry when contacting us.